At Just Love, we take privacy very seriously. We understand that you have the right to know who is using your data, how they are using it and why. The information you provide through our website, mailing lists, online surveys or any other means will be held under the regulations set out by the GDPR.

We know that your privacy is very important to you. We recognise the importance of protecting the privacy of information that we may collect from online visitors.

We aim to be as transparent as possible about how and why we use information we may gain from you via this website. If your questions are not fully answered by the information below, please contact our data protection officer Sarah Blackburn ([email protected]) who will be happy to help. Compliance with the GDPR underlies all of our personal information privacy practices. We also have a Data Protection policy which governs how we use the information that we collect about you on this website.

How we collect information about you

Just Love does not capture or store any personal information about individuals who access this website, except where you choose to give us your personal information through the ‘contact us’ form or through signing up to the mailing list. This information is treated as strictly confidential and is not shared outside of Just Love without your express consent.

Just Love may store information submitted through an online survey. This data will be anonymised where possible and the raw data will be deleted within 12 months of the surveys completion. You do not have to fill in any personal information that you don’t want Just Love to see.

How we use your personal information

We collect information about you in order to respond to your queries or questions sent to us through the website.

We may pass your personal information on to the relevant Just Love staff member for the purposes of linking you up with your local Just Love group if requested.

If you give us your consent, we may also add your details to our database in order to remain in contact with you after getting in touch through the website.

We will not, without your express consent, provide your personal information to any third parties for any purpose.

Just Love uses MailChimp to send regular emails. If you chose to sign up to our mailing list through the website, you are giving Just Love your express permission to transfer your data to MailChimp. If you do not give this permission then Just Love will not be able to send emails to you.

Each time you receive an email you will be able to update your preferences and subscribe or unsubscribe from regular emails via MailChimp.

Survey information will be stored for 12 months in it’s raw form and then securely deleted. Just Love will keep a report of the findings of the survey indefinitely. There will be no individual personal information used in a report.

Frequently Asked Questions:

What if I don’t want you to have my data?

If your data is wrong or incorrect or you don’t want us to store it, you can get in contact at [email protected] or send your request to 483 Green Lanes, London, N13 4BS.

Upon receiving your request, we will amend or securely delete your data within one month.

Who sees your information?

The information we collect through our website will be used exclusively within Just Love. We do not pass any of your personal information to any other organisations and/or individuals without your express consent.

How long do we keep your information?

How long we keep your information collected through our website depends on the context in which you provided it however we regularly and securely delete data that is no longer needed. Please get in touch with [email protected] if you have any questions about this.

How do we keep your information secure?

We take the security and protection of your personal information extremely seriously. We will take all reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

Of course data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

All electronic information is stored securely with restricted access via secure login credentials. On the rare occasion that we store physical records; appropriate levels of security are employed to ensure restricted access & protected storage.

External links

Our website contains links to other websites such as our partner organisations and stewardship’s Once you have used these links to leave our site, you are no longer covered by this privacy policy and should therefore refer to the privacy policy of the website in question. Just Love is not responsible for the accuracy, collection or processing of your data on any site other than their own.

Viewing the information we hold about you

You may request details of all the information Just Love holds about you by submitting a written request to our data protection officer. Write to: The Data Protection Officer, Just Love, 483 Green Lanes, London, N13 4BS. . Please include a telephone number and/or email address to enable us to contact you.